General Terms and Conditions (GTC)

(Effective date 25.5.2018)

Web site owner:

1) Registration 

We declare that the data collected during purchase from the company "SADLON TECHNOLOGIES s.r.o.” are used only for identification purposes and will not be disclosed to a third party or otherwise misused.

Orders can be also placed without registration.

2) Acceptance and processing of the order and purchase contract

The Buyer's purchase order is a proposal for the purchase contract and the purchase contract itself is completed at the moment of receipt of the Buyer's and Seller's binding consent to this proposal ( i.e. Seller’s binding confirmation of the order). From this moment, mutual rights and obligations arise between the buyer and the seller.

By concluding the purchase contract, the Buyer confirms that he/she has read these Terms and Conditions, including the Claims Policy and he/she agrees to them. By the time the Buyer is placing the order, he or she should become sufficiently familiar with the Terms and Conditions and the Claims Policy.

The Seller reserves the right to cancel the order or a part of it before the completion of the purchase contract in the following cases: the goods are no longer produced or delivered or the price of the goods has changed significantly. When this situation arises, the Seller will immediately contact the Buyer in order to agree on the next course of action. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to the Buyer's account and the the purchase contract will not be concluded.

All orders received by this shop are binding. Orders may be cancelled prior to dispatch. In the event that an order is not cancelled prior to dispatch, and is dispatched, the Customer may be required to reimburse the costs associated with the dispatch of the goods. The customer is automatically notified of the receipt of the order by email. Estimated delivery time are displayed in the details for each product and in the order confirmation for the goods that are not in stock. Inventory for each item is shown. If the goods are out of stock or out of stock at the supplier, the customer is immediately informed about the next delivery date.

Order cancellation

If the customer cancels the order within 12 hours, we consider the order cancelled. Cancellation can be sent by email or made by phone. When cancelling an order the customer must provide name, email and order number.

3) Types of transport by public carriers:

Personal pick-up

The order can be picked up on the same day, provided that the ordered goods are in stock. In other cases, we will inform the customer. Orders can be picked up during "working hours", outside these hours only by arrangement.

Goods delivered by the courier service/Slovak Post office

Delivery of goods by courier and Slovak Post is free of charge.

ATTENTION! If the package is visibly damaged or if the protective tape is broken, file a claim directly with the Post office. The supplier is not liable for any damage caused during transport.

The parcel is usually delivered within the next day of dispatch. The customer is informed of the dispatch by e-mail.

4) Warranty

An invoice is always included inside the package. The warranty period starts on the date on the receipt. The warranty period is indicated for each product in the product details. In disputable cases, the warranty period may be extended by 5 (five) days as a compensation for the shipping time.

5) Conflict with the purchase contract - general information

In the event that the item is not in agreement with the purchase contract upon receipt by the buyer (hereinafter referred to as "conflict with the purchase contract"), the buyer shall have the right to have the seller restore the item to a condition corresponding to the purchase contract, free of charge and without undue delay, either by replacing the item or by repairing it, as requested by the buyer; if such a procedure is not possible, the buyer may demand a reasonable discount on the price of the item or withdraw from the contract.

This does not apply if before accepting the item the buyer knew about the conflict with the purchase contract or caused it. A conflict with the purchase contract which manifests itself within six months of the date of acceptance of the goods shall be deemed to have already existed at the time of acceptance, unless this is contradicted by the nature of the goods or the contrary is proven.

The goods are covered by the warranty period provided by law.

6) Consumer’s right to withdraw from the purchase contract 

If the purchase contract is concluded by means of distance communication (online shop), the consumer has the right to withdraw from the contract within 14 days of receipt of the goods. In this case, the consumer shall contact the seller and preferably indicate in writing that he/she is withdrawing from the contract, stating the order number, the date of purchase and the account number for the refund. Refunds can also be made in cash at the company's registered office. The withdrawal must be received no later than the last day of the 14-day period. In special cases, taking into account the circumstances, the return period may be extended, but no longer than 30 days from the date of delivery.

However, this provision of the law cannot be understood by the customer as a permission to borrow goods free of charge. If the consumer exercises his right to withdraw from the purchase contract within 14 days of receipt of the goods, he must hand over to the seller everything he has received under the purchase contract. If the goods are no longer in new condition (e.g. the goods have been destroyed or consumed in the meantime), the consumer must provide monetary compensation in return for what can no longer be handed over to the seller.

If the returned goods are only partially damaged, the seller may claim damages against the consumer and set off his claim against the returned purchase price. In such a case, the seller is obliged to prove the damage and the seller shall only refund the consumer the reduced purchase price.

The Seller may add the actual costs associated with the return of the goods (transport costs, etc.) to the purchase price to be refunded to the Buyer.

Consumer does not have a right to withdraw from the purchase contract in the following situations:

• for the provision of services, if the fulfilment thereof has been started with his consent before the expiry of a period of 14 days from the takeover of the fulfilment,
• for the supply of goods or services where the price depends on the fluctuations of the financial market independently of the will of the seller,
• for the supply of goods custom-made to the request of the buyer or intended for someone else, as well as goods which are perishable or subject to wear-tear, deterioration and degradation,
• for the supply of audio and video recordings and computer programs if the buyer breaks their original packaging,

7) Delivery conditions

Some shipments may be split into multiple packages. Postage costs remain unchanged.

We track all parcels until they are delivered to the customer to prevent problems arising during delivery.

How to proceed when returning goods:

Prepare the shipment according to instructions described below.

Send the goods by the carrier of your choice.

How to prepare the shipment:

The shipment must include all accessories and documentation and in the condition in which it was received at the time of delivery. Please enclose the proof of purchase with the goods. Please always use wrapping paper or cardboard, so that the original packaging cannot be glued, written on or otherwise damaged during transit. Please do not send goods on COD (cash on delivery) and we recommend that you insure the goods. Your money will be refunded to your bank account (please remember to select that option), usually within 14 working days of receipt of the parcel. The amount for the returned items will be reduced by the shipping costs (not pertaining to claims!).

8) Methods of payment 

All methods of payment can be selected before choosing the transport. All payment methods are included in the shipping price.

• Payment in advance - when selecting this option, you will receive an advance letter with all payment details. We will dispatch the goods after receiving payment to the bank account.
• Cash on delivery - we will send you the ordered goods by post and you will pay for these goods in cash upon receipt.
• Personal pickup - pay in cash upon personal pickup.

9) Claims 

In the event that the goods you have received are damaged or inoperable, please follow the Claims Procedure which you can find on this website.

The return of goods due to withdrawal from the purchase contract is described in point 6 of the Terms and Conditions.

10) Privacy policy and data protection

When processing personal data, the Seller follows the Act No. 18/2018 Coll. on the Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter referred to as the "Regulation").

The Buyer provides the Seller with personal data for the purpose of creating a valid purchase order, completion the purchase contract, carrying out the delivery and for necessary communication.

The Buyer is obliged to provide his/her personal data correctly and truthfully and to inform the Seller without undue delay of any changes. If the Buyer fails to provide correct personal data, it is not possible to conclude the contractual relationship.

The Buyer, whose personal data is processed by the Seller, has the right to request from the Seller access to the personal data concerning him/her, has the right to rectification, erasure or restriction of their processing, has the right to object to their processing and has the right to the portability of these data.

If the buyer believes that the processing of his/her personal data is in breach of the Regulation, he/she has the right to file a complaint with the supervisory authority (the Office for Personal Data Protection of the Slovak Republic). Questions regarding the protection of personal data may be addressed by the Buyer in writing to the company’s registered office or by e-mail to cfo@sadlon.tech.

Personal data will be processed and archived by the Seller for a period of 10 years from the date of termination of the contractual relationship.

The Seller provides personal data about the Buyer to an intermediary - an external accountant, based on the concluded intermediary contract. Personal data about the Buyer shall not be provided to any other entity, except in cases where the Seller is obliged to provide such data to public authorities under generally applicable law. Personal data will not be disclosed to a third country or international organization.

The terms and conditions were prepared by

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The Terms and Conditions are valid from 25.5.2018 until further notice.

Information for buyers: in the event of a change in the terms and conditions, the terms and conditions that were in force on the date of purchase shall apply.